Forums are internet sites where people can hold discussions by posting and replying to messages.
A thread, or discussion, is started when one user posts a question. Other users can reply to this, add their own thoughts or just simple read what others have said.
There are some very specialized forums, dealing with topics like health problems, mobile phones, internet games, and many other topics.
Tracking forums can help you, for example:
- understand more precisely the types of difficulties consumers have with your products
- identify common problems with service providers
- spot gaps in the market
For more information on how to set up forum tracking, please follow this link.
Forum Alerts on a Dashboard
You will see in the image below that alerts from forums contain more icons and symbols that other alerts. This is due to the structure of forums and the ways that Digimind lets you interact with them.
Your keywords are in the original question that started the discussion.
Your keywords are in an reply, further down the discussion.
Hide or reveal a summary of the post by clicking on this button.
Clicking on this icon will let you modify how you track the topic on the forum.
Click here to stop following this discussion thread.
In addition to these extra functions for forums, you will also be able to click on the "actions" button to see the information online, store the information into a Digimind folder and, if you have the engagement option of Digimind, you will also be able to react to the post: